FAQs
QUESTIONS?
Let us know at thashadeshackk@gmail.com and be sure to include your full name and order number if applicable, so we can be as helpful as possible.
CUSTOMER SERVICE HOURS:
Monday - Friday, 8am to 7pm. Please allow up to 24hrs for a response.
HOW LONG WILL MY ORDER TAKE?
Standard (free): 10 - 14 business days.
Express ($20): 5 - 8 business days.
Due to COVID-19, there may be delays with domestic and international shipping.
WHERE IS MY ORDER?
If you are unable to track your order, or it is taking longer than anticipated. Contact us at thashadeshackk@gmail.com and we will sort it for you.
CAN I TRACK MY ORDER?
Yes, following an order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a confirmation email, please contact thashadeshackk@gmail.com
WHAT IS YOUR RETURN POLICY?
We’ll happily refund your full-priced order within 30 days of delivery, if they have not been worn. They must be in resalable condition with original case and tags.
Please contact us for more info.
CAN I CHANGE OR CANCEL MY ORDER?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed still feel free to contact us at thashadeshackk@gmail.com and we will try our best to assist you.
WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?
Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact thashadeshackk@gmail.com
WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. Also be sure to check your spam folder. For further questions, please contact thashadeshackk@gmail.com
IS IT SAFE TO SHOP ON THASHADESHACK.COM
Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal, Afterpay or your credit card.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, PayPal and Afterpay.
DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?
At this time, we are online only. However, we are focusing heavily on opening up a store in 2023! Please contact thashadeshackk@gmail.com to find a upcoming location near you.
WHAT IF I RECEIVE A DAMAGED ITEM?
Please contact our customer care department immediately at thashadeshackk@gmail.com
CAN I PLACE AN ORDER WITHOUT REGISTERING?
Yes, of course! But we think it will make your life easier if you create an account so you can track your orders more easily.
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE AUSTRALIA). DO I HAVE TO PAY CUSTOMS & TAXES?
Please be aware that any items shipped outside of Australia may be subject to import duties and/ or taxes applicable to your country/ or the country you're shipping to. You will be responsible for these additional charges that incur for customs clearance when your package reaches your country. Unfortunately, we do not have any control over these charges and cannot predict what they may be. Customs policies vary from country to country; we recommend that you contact your local customs office for further information.